FAQ

1. How do you select brands for Shop Bettr?

Shop Bettr's brand partners are pre-vetted for our Bettr Values through a rigorous in-house sustainability framework. You can find out more about that here.

2. What do your Bettr Values mean?

The language around sustainable fashion is a little overwhelming — we've heard "ethical", "slow", "environmentally friendly", "socially responsible", "organic", "vegan" ... and that's just the tip of the iceberg.
If we dig into the certifications, standards and accreditations, we'd end up in an alphabet soup!

At Shop Bettr, we break all this jargon down into a friendlier language that's easier to understand:

  • Transparent
  • Earth friendly
  • People friendly
  • Animal friendly

To learn more about what each value stands for, please head here.

3. Where do you ship?

As you click through our listings, you may begin to notice that there's no checkout function! That's right, we send you directly to our brand partners so they can take care of you and your purchase, which includes shipping.

By default, all brand partners ship to Singapore and most ship worldwide. If you have any questions at all about your purchase (e.g. sizing, shipping, return policy), please contact our brand partners directly!

4. Do I pay extra if I purchase through Shop Bettr?

No, you do not. As you'll be directed to our brand partner's product page, you will pay the same price as if you were to buy from them directly.

5. A brand I love isn't shown on Shop Bettr yet. Why?

Some possible reasons for this:

  1. We haven't have chanced upon them yet.
  2. They've applied, and are already in the process of being onboarded.
  3. They've applied, but haven't been onboarded yet due to the volume of applications received.
  4. They've applied, but could not be onboarded due to our Bettr Values.

Feel free to let us know the name of the brand! We're always on the lookout to expand our Bettr Family of brand partners.

6. How does Shop Bettr work?

We're a technology company, a FashionTech company to be exact.

What this means is that we gather information from the internet and display it on Shop Bettr as a service to you - the consumer. To ensure that the products we display are true to our Bettr Values, all brand partners are vetted through our in-house sustainability framework, which you can find out more about here.

As we're not an e-commerce business, we do not sell any of the products listed on Shop Bettr. Instead, upon clicking on your perfect sustainable products on Shop Bettr, you'd be redirected to one of our brand partner's website to complete the transaction.

7. How does Shop Bettr earn money?

Shop Bettr works on a commission basis. This means for every purchase made through a referral from Shop Bettr's website, we receive a percentage. We also offer sponsored content to our brand partners, and such content will be displayed to our users as such.

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